Privacy Policy

1. Who We Are

London Domestic Maintenance Ltd
Company Number: 16955295
Registered in England & Wales
Registered Office: Ennis Suite, Unit 4, 419 Wick Lane, London, E3 2PW
Email: hello@londondomesticmaintenance.com
Phone: +44 7488 811 741

We are the data controller for the personal information we collect through this website.

2. What Data We Collect

We collect the following personal data when you use our website or book a service:

Booking Information

• Full name
• Email address
• Phone number
• Property address
• Access contact details (name and phone number of person providing access)
• Booking date and time preference
• Service details and description of any issues
• Parking instructions
• Photos you choose to upload (optional)

Payment Information

Payment is processed securely by Stripe. We do not store your card details. Stripe may collect and process your payment data in accordance with their own Privacy Policy. We retain records of transactions (amount, date, service booked) as required for accounting purposes.

Contact Form Information

• Name
• Email address
• Phone number (if provided)
• Your message

Website Analytics

Our website is hosted on Netlify, which collects basic, anonymised analytics data such as page views and general geographic location (country level). This data does not identify you personally and does not use cookies.

3. How We Use Your Data

We use your personal data for the following purposes:

• To fulfil your booking — scheduling engineers, coordinating access, and completing the service you've requested
• To process payment — via Stripe's secure payment platform
• To communicate with you — sending booking confirmations, appointment reminders, and updates about your service
• To respond to enquiries — replying to messages sent via our contact form
• To maintain our records — keeping accurate records of services provided as required by law
• To improve our service — understanding how our website is used

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract — processing is necessary to fulfil the service you've booked
• Legal obligation — we are required to retain certain records for tax and accounting purposes
• Legitimate interests — to respond to enquiries and improve our services
• Consent — where you have given explicit consent (e.g., submitting a contact form)

5. Who We Share Your Data With

We do not sell your personal data. We may share it with the following third parties only where necessary:

• Stripe — to process payments securely (Stripe Privacy Policy)
• Netlify — our website hosting provider (Netlify Privacy Policy)
• SendGrid — to send booking confirmation emails (SendGrid Privacy Policy)
• Our engineers — we share your property address and access details with the engineer assigned to your booking

All third parties are required to handle your data securely and in accordance with applicable data protection law.

6. How Long We Keep Your Data

• Booking records — retained for 6 years for accounting and legal purposes
• Contact form enquiries — retained for 12 months
• Payment records — retained by Stripe in accordance with their data retention policy

7. Cookies

Our website does not use tracking cookies or advertising cookies. Netlify's analytics are cookieless and collect only anonymised, aggregate data. No cookie consent banner is required.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data (subject to legal obligations)
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a portable format
• Right to object — you can object to certain types of processing

To exercise any of these rights, please contact us at hello@londondomesticmaintenance.com. We will respond within 30 days.

9. Data Security

We take the security of your personal data seriously. Our website uses HTTPS encryption. Payment data is handled exclusively by Stripe, which is PCI-DSS compliant. We use industry-standard security measures to protect data held in our email and booking systems.

10. International Transfers

Some of our third-party service providers (including Stripe and SendGrid) may process data outside the UK. Where this occurs, appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect when it was last updated. We encourage you to review this page periodically.

12. How to Complain

If you have concerns about how we handle your data, please contact us first at hello@londondomesticmaintenance.com.

You also have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113